Shipping

Seentat provides shipping services to the United Kingdom. Please review the details below carefully before placing your order.

Order Processing
All orders are carefully prepared before dispatch to ensure the highest standards of accuracy and quality. While processing times may vary, we aim to dispatch all orders as promptly as possible. Delivery timeframes begin once the order is placed.

United Kingdom
Standard Delivery
Estimated Delivery Time: 6–10 business days

Shipping Charges:
Free on orders of £50 or more
£4.99 on orders under £50
No additional regional shipping charges apply within the UK.

Important Information

• Delivery timeframes are estimates and may vary due to customs processing, courier delays, or other factors beyond our control.
• Customers are responsible for reviewing all order details, including delivery timelines and shipping charges, and for ensuring they understand and agree to these terms before confirming their order.
• A shipping confirmation email with tracking details will be sent once your order has been dispatched.

Dispatch Confirmation Email
When we dispatch your order, we will send a dispatch confirmation email to let you know your parcels are on their way. If you have not received this email after 4 days of placing order, please contact customer service to check the order status. We are happy to help you.

Order Tracking
All parcels will be sent with a tracking number. Once your parcels arrive at the logistics hub, you can track your order by clicking the ‘Track Order’ button in your confirmation email.

 

FAQ

What if I miss a delivery?
The courier will:

• Leave a delivery card and send you a text to let you know the delivery was missed.
• Usually try to deliver again the following day. Or you can follow the instructions on the delivery card to rearrange another delivery date at no extra charge.
• Possibly deliver to your neighbours. In this case please see the delivery card left for you.

Are there any reasons why you cannot deliver?
Unfortunately, there will be times when we’re unable to deliver or install a product if it’s unsafe for our trained engineers to do so.

In this unlikely event:

• We’ll tell you why.
• We’ll let you know if any remedial work is needed for us to deliver your product.
• We’ll reschedule the visit if possible.

What if the item I want is out of stock?
Sorry about that. Our most up to date information is on the website, so use this to check availability. With certain items, you may be able to place your order, we will update you after 7 days if the order has not already been sent to you. You can also select to be emailed when the product is back in stock.

Do you ship to PO Box addresses?
No. All of our couriers require a recipient signature to prove delivery of the item. This cannot be guaranteed at a PO Box address.

Do I need to sign for my order?
All orders being delivered within the UK require a signature upon delivery. Please ensure you enter the delivery address where someone will be present to sign for the delivery.

Can someone else sign for my shipment?
Yes, it does not have to be the addressee. The signature is electronically logged for security reasons. Any signature at the address will be accepted as proof of delivery.

Can I ship to an alternative address?
You can choose to get your orders delivered to an address other than your billing address. Just enter this address during the checkout process. We are unable to change the address once the order has been placed.

Will I need to pay duty on my delivery?
Orders shipped to United Kingdom will not charged by any duties. Orders shipped to certain countries will have Duty and Customs charges added to them at the point of entry to the delivery country. This isn't a price we are able to advise on or take responsibility for. Your local Tax Office will be able to offer further advice on these charges.

How long is the delivery?
For standard delivery, 6-10 Business Days (does not include Sat and Sun and Public Holidays).